Non-accredited training
Managing Conflict
$41.00 GST Included.
Course Schedule
100% Online Training - 9 lessons, approximately 2 to 3 hours. Self-paced: the course saves where you are up to, so you can stop and pick it up later.
Course fee
$41.00 GST Included.
Outcome
Upon successful completion of the online course, students will be issued with a certificate of completion for Managing Conflict. The certificate is issued by NNZMC Pty Ltd, trading as Industry Skills Solutions.
Before you enrol
Entry Requirements
Participants must:
- Have access to a computer, smartphone, tablet or other electronic devices with access to the internet to complete the online studies.
- Language, literacy and numeracy requirements - students must be able to read and correctly interpret required documentation / training materials relevant to managing conflict. Additionally, the student will be required to answer multiple choice and true or false questions.
- Digital skills: students need basic digital skills to enrol and to complete any online learning, including using a computer, tablet or smartphone, a web browser and email.
Enrolment is confirmed only once all entry requirements have been met.
Course Information
Everything else you need to know.
Course Details
This 100% online, self-paced course is presented by HMC Group Solutions. Across 9 lessons it covers:
- What conflict is, and what unmanaged conflict costs in safety, people and the work
- Where the law sits: the Work Health and Safety Act 2011 (NSW), the psychosocial risk provisions of the Work Health and Safety Regulation 2025 (NSW), and the SafeWork NSW Code of Practice: Managing psychosocial hazards at work
- Reading conflict early: common sources on regional worksites, and the signs at each stage
- Your own response under pressure
- Core skills: listening, interests over positions, and a five-step resolution conversation
- Difficult conversations about performance and behaviour, held fairly and lawfully
- Aggression from outside the crew: de-escalation and withdrawal
- Conflict between businesses on a shared site
- Formal pathways and systems, and when to use them
Written for managers and supervisors, from leading hands to project managers and business owners, in NSW workplaces, with civil construction, mining, drilling and renewables scenarios throughout.
It is benchmarked to the Work Health and Safety Act 2011 (NSW), the Work Health and Safety Regulation 2025 (NSW), the SafeWork NSW Code of Practice: Managing psychosocial hazards at work, SafeWork NSW and Safe Work Australia guidance on work-related violence and aggression, and, at a principles level only, the Fair Work Act 2009 (Cth) anti-bullying provisions and the anti-discrimination framework.
Meeting the content of these instruments is not approval, endorsement or accreditation by SafeWork NSW, Safe Work Australia, the Fair Work Commission, Anti-Discrimination NSW, the Australian Human Rights Commission or any regulator, and this course does not satisfy any licensing, induction or mandated training requirement. It is not legal advice, not human resources advice, and not security or physical intervention training of any kind.
Assessment
This course is a non-accredited course.
Learning is checked by 9 knowledge checks, one at the end of each lesson — 63 questions in total. Each knowledge check must be passed at 80% before the course continues, and retakes are permitted.
Learner rights, responsibilities and support, including complaints
Please note that enrolment to this course is made with NNZMC Pty Ltd, trading as Industry Skills Solutions. Please refer to the student handbook located on our website ( www.industryskillssolutions.com.au) for all details relating to rights and responsibilities including complaints and appeals.
HMC Group Solutions
